Frequently Asked Questions

1. Website, Products & Account

Yes, in order to place an order from our website.

Step 1: Create a free Woah Group account here.

Step 2: Verify your account in order to start shopping!

You may refer to our privacy policy for more information.

You can click on "Forget your password?" under the login page to reset your password. You will then receive an email to reset your password. 

However, should you require more assistance please reach out to us at hello@woahgroup.com.

You can drop us a message on our social media channel. Do allow us 48 working hours to revert back.

We would love to hear from you!

Step 1: Simply click on "Join Waiting List" and enter a valid email address.

Step 2: Once the item is restocked we will notify you via email!

2. Orders & Delivery

Local delivery charges for standard order

Delivery Fulfillment Delivery Charges Per Order
Purchase below $80  $5
Purchase above $80 Free

Local delivery charges for all orders inclusive of ice cream

Delivery Fulfillment Delivery Charges Per Order
Purchase below $80  $8
Purchase above $80 Free

Yes we do! Please refer to the chart below for the rates:

Zone Weight Up To Price

Zone A

Malaysia

5kg $26
10kg $43
20kg $66

Zone B

Asia

5kg $37
10kg $64
20kg $106

Zone C

Australia,New Zealand,Europe, USA & Canada

5kg $80
10kg $135
20kg $202

Zone D

Rest of World

5kg $86
10kg $160
20kg $282

Sorry, we do not offer self-collection at the moment.

Yes! You will be able to track your order status under your account.

Please write to us at hello@woahgroup.com, we will further assist you.

Don't panic! You can check your order status in your account. Alternatively, you can write to us at hello@woahgroup.com.

3. Returns & Exchanges

We strictly do not allow returns or exchanges. Should you receive any products with defects or damages, please write to us at hello@woahgroup.com together with a pictorial proof. Decisions will be made on a case-to-case basis. 

We strictly do not allow returns or exchanges.

We are very sorry for the bad experience. Please write to us at hello@woahgroup.com and attach a pictorial proof for further assistance. 

4. Payment, Store Credits & Gift Cards

You can check your available credits under "My Account" > "Store Credits".

Gift cards are great for times when you are unsure of what to get for your buddy.

Fret not, we got you covered! 

You can purchase gift card(s) in denotation of $20, $50 or $100.

All gift cards have an expiry of 1 year from the date of purchase.

5. Loyalty Program

You can sign up as our loyalty member by creating an account with us.

At the moment we only offer 1 tier. However, we are definitely looking into expanding our loyalty program just for you!

During your birthday month, enjoy double points on your first purchase of the month.

$1 = 2 Points

Receive 1 point for every $1 spent on our website. 

Subsequently, you can use your accumulated points to exchange for WOAH$ to offset your purchases. 50 points will earn you 1 WOAH$.

All WOAH$ are non-transferable.

All WOAH$ have an expiry of 12 months from the date of issue.

All unredeemed WOAH$ will be forfeited.

Do allow it 24 hours before the WOAH$ to be reflected in your account. You may also write to us at hello@woahgroup.com for further assistance. 

6. Refer a Friend

Share your referral link with a friend.

For every successful sign-up, both you and your friend will receive 50 points.

Once they have made their first purchase, both you and your friend will receive additional 200 points.

All points will be valid for 3 months from the date of issue.

For more information you can refer to our Refer a Friend page